General terms and Conditions

All rights, obligations, specials, orders and agreements that fall under these General Terms and Conditions, and under this condition, are applicable under Dutch Law and Jurisdiction. In the case of translation or explanation of the contents of Lola & Kate’s website, the Dutch version of the text in this website and these General Terms and Conditions will remain determinate.

1. General

These conditions apply to all sales and agreements between Lola & Kate and the consumer, whereby Lola & Kate will apply these conditions unless agreed otherwise in writing. If articles are ordered from Lola & Kate, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.

2. Orders

Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within five working days after receipt of payment by the consumer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Lola & Kate’s control, an order will be shipped as soon as possible. Lola & Kate will keep the consumer duly informed of the status of the order.
We strive to keep our website (www.lola-kate.nl) as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible. A product must be delivered to the consumer within 30 days of the order placement. If Lola & Kate fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.

3. Prices and payment

All prices indicated on Lola & Kate’s website are in Euro’s and include value added tax. Consumers are able to make payments electronically to Lola & Kate in many different ways. The differing payment methods are indicated on the website under the title “Payment”. Shipment of the order will take place once Lola & Kate has received payment for the order. Lola & Kate will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found under the title: “Shipping”.

4. Delivery

The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time, excepting cases of ‘force majeure’. The order will be processed and shipped within five working days of receiving payment. Lola & Kate cannot be held responsible if the post is unable to deliver the order to the consumer on time.

5. Transfer of ownership

Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.

6. Money back Guarentee

If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Lola & Kate within fourteen working days after taking delivery of the article. The consumer must first inform Lola & Kate in writing via email of their intention, and must follow all further return conditions and instructions stipulated by Lola & Kate. This guarantee does not comply if the article has been damaged, or if the consumer has attempted to mend or alter the article in any way. Return articles will only be accepted if it is sent in the original, undamaged wrapping and the labels are still attached to the merchandise. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the consumer. Under no circumstances will Lola & Kate reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Lola & Kate will reimburse the consumer for the returned article(s) within thirty days after receiving it. If a payment is completed by creditcard, refunds will automatically be applied to the credit card used by the customer at the time of purchase.

7. Queries/Complaints

In the case of queries or complaints concerning any of our products or procedures, please inform us by e-mail (info@lola-kate.nl). You will receive a reply within three working days.

8. Privacy

Lola & Kate finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security. Lola & Kate will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order.
When making an order, Lola & kate requires the consumer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process.
Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.

9. Liability

All articles in the assortment of Lola & Kate have been produced with the greatest care. Lola & Kate cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by Lola & Kate and/or materials or accessories becoming undone.
The content of the website has been compiled with the greatest care. However, Lola & Kate cannot preclude the possibility of any error or incompletes in the information on this website. Lola & Kate cannot assume any liability for the consequences of incorrect or incomplete information on the website. Lola & Kate cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Lola & Kate will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. Lola & Kate cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. Lola & Kate does not control these sites and it not responsible for the content of these sites.

10. Force Majeure

Despite any other established legal rights, Lola & Kate is entitled, at its own choice, in case of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.

11. Copyright

All information Lola & Kate’s website is protected by copyright. It is illegal to copy, use or distribute any information from Lola & Kate’s website without first acquiring written permission. Visitors and users of Lola & Kate’s website may not claim any rights pertaining to the information on the website. None of the text or graphics from Lola & Kate’s websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.

Acceptance of General Conditions

All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with Lola & Kate, the consumer automatically agrees to all of our General Conditions. Lola & Kate’s client’s details are automatically stored in our client list.